Subscription Policy

The Service is offered on a subscription basis for a fee (Subscription). The subscription renews automatically until you cancel. By purchasing a trial or a Subscription, you agree that you will be charged the applicable Subscription Fee at the beginning of your subscription period and on each renewal date thereafter until you cancel, at the then-current Subscription Fee.

All prices applicable to you are stated on the payment page, please always read the payment page carefully. We may charge any of the fees in a single transaction or in a number of separate transactions.

2. Paid Trial

We may offer a paid (for a small payment) trial for the service.

If you do not cancel your trial during the 7-days trial period, you will be automatically charged the full Subscription Fee indicated on the payment page at the end of the 7-days trial period.

We may also from time to time offer discounted offers that automatically renew at the full not discounted price after the end of the discount period.

3. Payment method

Payment will be charged to the payment method you provided at the time of purchase at the payment page (after entering your payment method details). You authorize us (or our third-party payment processor) to automatically charge the applicable Subscription Fees on each renewal date to the payment method that you provided until you cancel your Subscription. You authorize Ask Ask Expert to supply your payment details to a third-party payment provider for processing your payments. Your credit/debit card provider may charge you currency conversion fees and other charges for processing your payments.

4. Cancellation

Your subscription renews automatically at the end of each subscription period until you cancel. To avoid being charged cancel your subscription before the end of the then-current period.

You can cancel your Subscription in any of the following ways:

by logging into your account and clicking ‘My Account’ → ‘Membership’ → ‘Cancel Subscription’

by contacting our customer support team via email at support@ask-expert.com

You will be responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred for the then-current Subscription period. If you cancel, your right to use the Website will continue until the end of your then current subscription period and will then terminate without further charges.

We may cancel your Subscription if you fail to pay for your Subscription, violate these Terms, or for any other reason in our sole discretion.

5. Refunds

We provide refunds under certain conditions. If you request a refund within 30 days from the date of your registration on our website, you are eligible for a full or partial refund of the Subscription Fee paid for the then current Subscription period. Additionally, we will refund the join-fee along with the Subscription Fee.

Notice for residents of certain US states. If you reside in California and canceled the Terms, without penalty or obligation, at any time prior to midnight of the third business day following your registration on the Website, we will return, within ten days of the date on which you give notice of cancellation, any payments you have made.

Notice for the EU residents. You hereby request immediate performance of the Terms of Use and acknowledge that you will lose your right of withdrawal from the Terms of Use once they are fully performed. Therefore, if you cancel the Terms of Use for any reason and without justification within 14 calendar days from the date of your registration on the Website, you are entitled to the proportionate refund.

6. Translations

Any translation from the English version is provided for your convenience only. In the event of any difference in meaning, version, or interpretation between the English language version of this Subscription Policy and any translation, the English language version will prevail.